Based in La Crosse, Wis., Gundersen Lutheran is a complete healthcare network including one of the nation's largest group medical practices offering regional community clinics, hospitals, nursing homes, home care, behavioral health services, eye care clinics, pharmacies, and air and ground ambulances. Gundersen Lutheran employs more than 5,500 employees in southeast Minnesota, southwest Wisconsin, and northeast Iowa.
As a federally regulated organization, Gundersen Lutheran must meet the training requirements associated with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). No less important to Gundersen Lutheran is its desire to tailor training to fit doctors and nurses' hectic schedules.
Healthcare Network Taps SumTotal Systems to Prepare for HIPAA. Use of Software Gives Doctors and Nurses More Time to Heal Patients.
"Not only did SumTotal offer us everything we wanted, but we were confident they would be in business for a long time to come, which wasn't how we felt about all of the other firms we met," says Jay Fernandez, Manager of HRIS, Gundersen Lutheran.
The LMS cut training time at the healthcare network by 50 percent, which allowed each doctor and nurse throughout the network to spend an additional 14 hours per year with patients. By simply delivering Occupational Safety and Health Administration training online, Gundersen Lutheran has saved $700,000. That savings has contributed to 100 percent return on the healthcare networks' investment within 12 months of launching the LMS. And with SumTotal's help, Gundersen Lutheran got its LMS running for $20,000 under budget. The LMS was the platform for managing attendance for 1,200 employees enrolled in a class on a new patient admissions process. The new process resulted in a revenue increase across the healthcare network. And from Fernandez's vantage point, the LMS served as "a strategic tool that streamlined the training for implementing the new admissions process."
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